Terms and booking policy
These policies apply to reservations at The Plymouth. By completing a booking, you agree to them.
Cancellation
The cancellation policy for your dates is shown before you pay.
If you're not sure of your dates, we recommend travel insurance.
Check-in and check-out
Check-in: 4:00 PM
Check-out: 11:00 AM. 10:00 AM for four-bedroom suites.
Early check-in or late check-out may be possible. Ask in advance and we'll do our best.
Before you arrive
To meet legal requirements and building security rules, each booking guest will be asked to:
- provide a copy of a government-issued photo ID
- confirm contact information
- provide a valid credit card in the same name as the ID
- complete our verification portal before check-in
Security deposit: $250, required before check-in. It's refunded after check-out if the suite is left in good condition with no damage or rule violations.
House rules
- No smoking in the suite or on the rooftop.
- No pets. The property isn't pet-friendly.
- Quiet enjoyment. Keep noise considerate, especially during quiet hours, out of respect for residents and neighbors.
- Rooftop: open daily 8:00 AM to 10:00 PM. Please clean up after yourself.
- Occupancy: the maximum is the guest count on your reservation. Additional guests aren't permitted without prior approval.
- Parties and events aren't permitted.
Heating and cooling
The building runs a central system that is set to heating or cooling depending on the season. You can adjust the temperature in your suite and open or close the windows, but you can't switch between heat and air conditioning.
Payment and confirmation
Booking starts with a request. We'll email you to confirm your dates, and payment is taken then. You'll get self check-in instructions before arrival.
License
Chicago Shared Housing Unit License No. 3069885
Questions
For anything not covered here, call (708) 866-0029 or email shane.gring@certainly.coop.
Last updated: October 22, 2026