Questions
Booking
How do I book?
Pick your dates and guests, choose a suite, and send a request. We'll email you to confirm your dates and take payment. You won't be charged until then.
How many people can stay?
Up to 8 in one suite. The studio sleeps 2, the two-bedroom 4, the three-bedroom 6, and the four-bedroom 8. Only the guests on the booking can stay overnight.
What's the cancellation policy?
We'll send the cancellation policy for your dates with your confirmation, before you pay. See the booking policy for details.
Do you have rates for longer stays?
Longer stays are welcome. Ask about weekly and monthly rates before you book.
Can I book more than one suite for a group?
Yes. Book each suite for the same dates, or email us to plan them together. See group stays.
Arrival and departure
What time are check-in and check-out?
Check-in is at 4 PM. Check-out is at 11 AM for the studio, two-, and three-bedroom suites. Most four-bedroom suites check out at 10 AM. Each suite's page shows its time. Ask in advance about early check-in or late check-out.
How does check-in work?
There's no front desk. After you complete verification, you get a keyless entry code before arrival and can check in any time after 4 PM.
What do I need to provide before arrival?
A government-issued photo ID, your contact details, a credit card in the same name as the ID, and a $250 security deposit. You'll complete all of it through a verification portal. The deposit is refunded after check-out if the suite is left in good condition with no damage or rule violations.
Can I drop off bags early?
Luggage drop-off is allowed. Let us know your timing in advance.
The suites
Does every suite have a kitchen?
Yes. Every suite has a full kitchen with a stove, oven, refrigerator, dishwasher, microwave, coffee maker, cookware, and dishes.
Is there laundry?
Yes, there's a washer and dryer in the suite.
What beds are in the suites?
The studio has a king. Most two-bedrooms have a double in each room. Most three- and four-bedroom suites have one king and doubles in the other rooms. Each suite's page shows its exact beds.
Are the bedrooms fully enclosed?
Not all of them. In two-bedroom suites, one bedroom has a wall that stops short of the ceiling. In three- and four-bedroom suites, two bedrooms do. Each suite's photos show them.
Can I control the heat and air conditioning?
Partly. The building runs heating or cooling depending on the season. You can set the temperature in your suite, turn it off, and open the windows, but you can't switch between heat and AC.
Will I hear trains?
Possibly. The L runs along Van Buren at the end of the block and Metra lines run nearby. The studio comes with a white noise machine.
The building
What shared spaces are there?
A lobby lounge with a pool table, a conference room, a fitness center open 24 hours, and a rooftop deck with seating, gas grills, and a ping pong table. The rooftop is open 8 AM to 10 PM.
Is there an elevator?
Yes.
Is there parking?
There's a paid parking lot directly across the street and more garages within walking distance. Try SpotHero to compare prices. A few suites include parking for one car in that lot. Look for "Parking included" on the suite card.
Rules
Are pets allowed?
No. The building isn't pet-friendly.
Can we smoke?
No. Smoking isn't allowed in the suites or on the rooftop.
Can we have a party?
No. Parties and events aren't allowed, and quiet hours start at 10 PM. Celebrate with the people on your booking, and keep it neighborly.
Are kids welcome?
Yes. The suites are listed as suitable for children and infants.
Still have a question?
Email shane.gring@certainly.coop or call (708) 866-0029.